Frequently Asked Questions

HOW CAN I TRACK THE STATUS OF MY ORDERS?

Order Status & Tracking: ​ After your order is placed, a confirmation email will be sent to you along with your order number. When your order ships, you will receive a notification email with the tracking number of your order. If you are registered as a member of our website, you can track your order through My Account feature in the My Orders section. Alternatively, you can track your order by visiting the courier service website and view the progress of your shipment.



CAN I MAKE A RETURN?

All products that comply with our return policy are eligible for a return and refund within 30 days of purchased. For more information on our return policy visit RETURN POLICY page.



DO YOU SHIP INTERNATIONALLY?

Yes, not only we ship within Thailand we also ship internationally. You have the option to ship to over 220 countries. For more information on our delivery policy visit SHIPPING page.



HOW CAN I PAY?

We accept the following form of payments:

  • Credit/Debit Card (e.g. Visa, Mastercard, American Express, Discover, Maestro, JCB)
  • Digital Wallet (e.g. PayPal, PalPal Express)

We employ the use of 2checkout service provider to process payments that are made on carbonjeans.com. This payment gateway adheres to the standards set by Payment Card Industry Data Security Standard (PCI-DSS) as managed by PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of payment information of our service provider. We do not store or collect your payment card details.